Question 1

Where do you do business?

Accepted Answer

We are located in Franklin, Tennessee, USA. Currently we are only accepting clients who reside in the state of Tennessee or are physically in the state during the time of your visit.

Question 2

What is the difference between standard and integrative / functional medicine?

Accepted Answer

Standard, or traditional medicine, has an emphasis on lab work, and pharmaceutical medications, and provides some useful scientific tools for achieving wellness.

Integrative medicine is an approach to healing and healthcare that encompasses different schools of thought for physical, mental, emotional, and spiritual healing. It is particularly focused on using cutting edge and evidence from research and literature to empower clients to health renewal.  Much of the best wisdom relates to lifestyle, the cornerstone of lasting change in the integrative model.

Skylight Wellness focuses on finding the underlying causes of your symptoms, such as inflammation or gut dysbiosis, that can cause problems all over the body. When these things are corrected, many problems resolve downstream. Encompassing alternative medicine's cutting edge wisdom, such as paying attention to our body's circadian rhythm and understanding the biophysics of sunlight exposure and grounding are also important elements in our quest to help you navigate the problems of modern chronic illness and chronic symptoms.

Question 3

Does your team practice functional medicine?

Accepted Answer

Julia Brown Morris, RN, MSN, FNP-BC, is a family nurse practitioner, and is listed with the Institute of Functional Medicine.

Janie Garber, CFNC, INHC, LC, CDSS, is a certified functional nutrition coach and integrative nutrition coach, as well as a life coach and dietary supplement specialist.

Both Julia and Janie draw upon extensive functional medicine training and wisdom in their practice, but they also make appropriate use of conventional, alternative, circadian, and other healthcare approaches. This is known as integrative medicine or integrative clinical care, and is the keystone of our wellness philosophy.

Both Julia and Janie have their own personal journeys of healing with functional medicine. You can read their stories here.

Question 4

What services do you offer?

Accepted Answer

We offer comprehensive integrative clinical care and functional health coaching to treat and improve chronic physical and/or mood symptoms.  We offer alcohol and drug abuse counseling through our Partner licensed counselor affiliated with Life Recovery Solutions, LLC, based in Franklin, TN. We encourage clients entering into addiction recovery to use all our support services to help stay the the course and find healing and victory in their recovery journey.

For more information, including pricing, please visit What we offer.

Question 5

How do I make an appointment?

Accepted Answer

If you are an existing client of Skylight Wellness South, just visit the client portal to make your appointments. Otherwise, visit What we offer to set up a Discovery Call or to choose the service you need.

Question 6

Can I talk with someone on your team and ask questions before I make an appointment?

Accepted Answer

Yes! Please click here to schedule a free 15-minute Discovery Call.

Question 7

Can Skylight Wellness South be my primary care provider?

Accepted Answer

No, we are not primary care providers. We are part of the care team and encourage our patients to have a primary care provider in place.

Question 8

Does Skylight Wellness South take insurance? Can I use my HSA or FSA account?

Accepted Answer

We do not accept insurance. Most insurance companies have gatekeeper models, which work poorly at best with integrative medicine testing and protocols for getting to the causes and solutions to many modern, chronic symptoms.

To help our clients, we are adding preferred third-party vendors like Venmo, Zelle, PayPal Credit, and Care Credit, which will allow you to make payments directly with them. Please let us know if you would like to use one of these options for payment plans.

You may also be able to pay for our services with your HSA or FSA account. Please check with your insurance provider for more information on what are eligible covered medical expenses.

For lab work, check with your insurance company to see if the tests Skylight Wellness South orders for you are covered under your health insurance policy. If they are a covered expense, let us know what type of documentation your insurance company requires for you to submit to them.

Question 9

How are clinical and coaching visits conducted?

Accepted Answer

At this time, appointments with our team are via telehealth on our confidential HIPAA-compliant platform, which can be found in the client portal.

That said, if you are local to the Nashville area, meeting in person may be an option with our health coach and alcohol and drug abuse counselor.

Question 10

How do you order lab work?

Accepted Answer

Since everyone's needs are different and labs have so many different prices, we price lab work separately from our core services. Trust that we always carefully consider what types of lab work are best for you, and we do not mark up the price of any labs we order.

We typically order labs from the following labwork providers:

Labcorp and Quest:

We order the labs for you online, and you make an appointment or walk in to their local lab location to have your labs drawn. We use Labcorp and Quest for standard lab testing.

Rupa Health, Designs for Health, Evexia, Fullscript, and others

For specialized lab work not commonly offered by Labcorp or Quest, we order the labs for you online from Rupa Health, Designs for Heath, Evexia, FullScript or possibly other labwork providers. These providers then contact you directly, request payment from you up front, and send everything to you that you need to know to obtain your lab work, including any detailed instructions.

We are always looking for the best way to get your lab work done, at the lowest cost with the best convenience. Results in all cases will be sent back to us, and we will discuss your results with you at your next appointment.

Question 11

I have a pretty good idea of what's going on with me. Can I just book a call with a coach?

Accepted Answer

Absolutely! To book a call with a coach, there are three choices:

Book a coaching-only discovery call here.
Book a single counseling session here.
Book a discounted package of 10 coach sessions here.

Question 12

I just want to book with a drug and alcohol abuse counselor. Can I do that?

Accepted Answer

Absolutely! There are three choices to do so:

Book a drug and alcohol abuse counseling discovery call here. 
Book a drug and alcohol abuse counseling session here. 
Book a discounted package of 10 drug and alcohol abuse counseling sessions here.

Question 13

Can I have my medical records sent to your office?

Accepted Answer

During our initial discovery call or initial consultation as a part of your groundwork, we will let you know which records would be helpful for us to review. At that time, if you do not have access to your medical records to upload to our portal, you can release your medical records from other medical providers to us for review. We are happy to help you with this process if needed.

Question 14

What are the best ways to reach you?

Accepted Answer

There are three ways to reach us:

1. Call the main number at 615-716-1776. If you get voicemail, leave a message and you will be called back by the next business day;

2. If you are an established patient, you can message us using our confidential HIPAA-compliant patient portal, which works like text messaging;

3. You can email us at office@skylightwell.com, but please be aware this method does not utilize HIPAA-compliant security features. Generally, we recommend using email only to set up a plan to talk with us. You should avoid including personal health information in any email messages.

Question 15

I was given a video to watch. How do I access it?

Accepted Answer

Videos and other resources we share with clients can be found in your client portal, which we helped you set up when you established care.

Question 16

If I want services for addiction recovery support, will you coordinate with my mental health provider?

Accepted Answer

Yes! You will need to sign a release of information, which allows us to communicate ongoingly with your mental health provider(s). We will coordinate this on an individual basis during your discovery call or during your initial groundwork visit.

FAQ